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What can I do if I failed to log in with correct ID or password?

If you can’t log in to your account with correct username and password, here are suggestions:

  • As the password is case sensitive, please check if 'Caps Lock' on your keyboard is on. Please try to copy and paste the password to log in and make sure you don't enter blank spaces before and after your password.
  • Please clear your browser cookies or change a browser to have a try.
  • Please try to retrieve your password from here to see if a new password can resolve it.
  • If your user account has been blocked by, please contact the support team.  
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